Hotels Restaurants Banned from Levying Service Charges

In the midst of rising grievances, the CCPA under Department of Consumer Affairs has given rules for preventing consumer privileges with respect to imposing of service charges.

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So, in future if a hotel or restaurant adds a service charge on your bill, ask them to remove it, as the CCPA has also allowed customers to file complaints in occurrence of infringement of its rules.

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Customers can also lodge a complaint with the National Consumer Helpline (NCH), which functions as a substitute dispute redressal mechanism at the pre-litigation level by visiting their website or by calling 1915.

Useful Contact Information to lodge a complaint

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Hotels Restaurants Banned from Levying Service Charges

In the midst of rising grievances, the CCPA under Department of Consumer Affairs has given rules for preventing consumer privileges with respect to imposing of service charges.

So, in future if a hotel or restaurant adds a service charge on your bill, ask them to remove it, as the CCPA has also allowed customers to file complaints in occurrence of infringement of its rules.

Useful Contact Information to lodge a complaint

eDaakhil portal

1915

Contact Email to CCPA

For more such contents visit our wesite

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