Hotels Restaurants Banned from Levying Service Charges

In the midst of rising grievances, the CCPA under Department of Consumer Affairs has given rules for preventing consumer privileges with respect to imposing of service charges.

Union Ministry of Consumer Affairs, Food and Public Distribution said "No hotel or restaurant shall force a consumer to pay service charge and  shall clearly inform the consumer that service charge is voluntary,  optional and at consumer’s discretion".

So, in future if a hotel or restaurant adds a service charge on your  bill, ask them to remove it, as the CCPA has also allowed customers  to file complaints in occurrence of infringement of its rules.

Customers can also lodge a complaint with the National Consumer Helpline (NCH), which functions as a substitute dispute redressal mechanism at the pre-litigation level by visiting their website or by calling 1915.

Useful Contact Information to lodge a complaint

National Consumer Helpline Website

eDaakhil portal

National Consumer Helpline Number

Contact Email to CCPA

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